Privacy Policy

1. Overview

Cantone Bank International ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

This policy applies to all information collected through our website, mobile application, and any related services, sales, marketing, or events. Please read it carefully.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly:

• Full name, date of birth, and government-issued ID details
• Email address, phone number, and mailing address
• Username, password, and transaction PIN (encrypted)
• Financial information such as account numbers and transaction history
• Communications and correspondence you send to us

Information Collected Automatically:

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide our Services
• Process financial transactions and send related notices
• Verify your identity and prevent fraud
• Comply with legal obligations and regulatory requirements
• Communicate with you about your account and our services
• Improve and personalize our platform
• Send marketing and promotional communications (with your consent)
• Enforce our Terms of Service and other agreements

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processors, identity verification providers, cloud hosting services)
• Legal Requirements: When required by law, court order, or governmental authority
• Fraud Prevention: With other financial institutions or law enforcement to prevent, detect, or investigate fraud
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality agreements

All third-party providers are contractually obligated to process your data only for the purposes specified and in accordance with applicable data protection laws.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience. These include:

• Essential Cookies: Required for the platform to function (session management, authentication)
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

6. Data Security

We implement industry-leading security measures to protect your information, including:

• AES-256 encryption for data at rest and in transit (TLS)
• Multi-factor authentication and biometric verification
• Continuous fraud monitoring and anomaly detection
• Regular security audits and penetration testing
• Strict access controls and employee background checks

Despite our best efforts, no security system is impenetrable. In the event of a data breach, we will notify affected users in accordance with applicable law.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services. We may retain certain information for longer periods to:

• Comply with legal, regulatory, and tax obligations (typically 5–7 years)
• Resolve disputes and enforce agreements
• Maintain transaction records for audit purposes

When your information is no longer needed, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@cantonebank.com.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date and, where appropriate, via email.

We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

For questions, concerns, or data requests related to this Privacy Policy, please contact our Data Protection Officer:

• Email: privacy@cantonebank.com
• Data Requests: dpo@cantonebank.com
• Contact Form: Contact Us
• Help Center: Help & Support

Also see our Terms of Service for details on the rules governing the use of our platform.